Help and frequently asked questions

FATTLY is a platform for generating content with artificial intelligence — images, video and audio. You pick an AI model, type a description (prompt) and get a ready file. Everything in one place, using purchased credits.

Yes. After signing up your account gets free starter credits — no card required. You can test generation before buying anything.

Click “Sign up”, enter your email and password, then confirm your email by clicking the link we send you — or sign in with Google. Email confirmation is required before your first generation. Only adults (18+) can use the service.

Credits are the platform's internal currency. Each generation costs a set number of credits depending on the model (e.g. fast image models cost 1 credit, premium models more; video and audio cost more). You see the current cost when picking a model.

No. Purchased credits have no expiry date — use them whenever you want.

Yes, but it's optional. You can buy credits one-time, or choose a monthly subscription that gives you a credit allowance each month at a lower price per credit. The subscription renews automatically, but you can cancel anytime from your account — after cancelling it stays active until the end of the paid period, and the credits you received don't expire.

You buy credits in the panel (Dashboard → Buy credits) by choosing a package. Payments are handled by Stripe — by card, and for payments in PLN also BLIK and Przelewy24. Prices are shown in PLN, USD or EUR.

After purchase you receive a payment confirmation by email. For an invoice, write to us — see the contact details in the Terms.

Yes — within 14 days of purchase you can withdraw from the contract for your unused credits: with the “Withdraw from contract here” function in your account settings or by email. We refund the part of the price for the unused credits from that purchase (excluding bonuses) using the same payment method. There is no refund for credits you have already used, because the service has been performed — you agree to this before paying. Credits for failed or blocked generations are refunded automatically. Details: §14 of the Terms.

Over 15 image models (incl. Nano Banana / Gemini, GPT Image, Stable Diffusion, Ideogram, Recraft, Seedream, Qwen, Z-Image), video models (LTX-2, Kling, Seedance, Veo) and audio (voiceover and music). You'll find the full list with costs when generating.

Yes. Some models (e.g. image editing, photo→video) accept an uploaded photo as a starting point. You upload the file and the model transforms it according to your description.

Images and audio are ready in a few to a dozen seconds. Video usually takes a few minutes — it processes in the background and you can refresh the status.

If a generation fails for reasons on our side or the model provider's side, the credits charged are automatically refunded to your account.

Yes — Ad Studio turns a single product photo into a finished UGC video ad. You pick an AI actor (or upload your own), the character talks to camera with a natural AI voice and lip-sync, and you get a vertical 9:16 ad in minutes. No camera, filming or editing needed.

English works best — the ad speaks with a native AI voice out of the box. Polish, German and Spanish are available in beta (the script and voice follow the language you pick). You choose the ad language in Ad Studio before generating.

A talking video ad costs more credits than an image (it builds a composite, an AI voice and a talking-video model) — the exact credit cost is shown before you generate. It renders in a few minutes in the background. Graphic product ads without an avatar cost less.

You may use generated content in accordance with the Terms and the AI model providers' conditions. You are responsible for the content of your prompts and how you use the results. Note that AI-generated content may be similar to other users' results, and we don't guarantee its exclusivity or eligibility for copyright protection.

As a rule yes, to the extent allowed by the Terms and each model's conditions. Some models may have extra restrictions — if in doubt about a specific use, contact us.

Illegal content, content infringing others' rights, content depicting sexual violence, material involving minors, hate speech, and misleading content (e.g. deepfakes of real people without their consent) are forbidden. The full list is in the Terms.

Yes — everything you create here is generated by AI, and the assistant in the service is a language model, not a human. We mark this in the file: every downloaded file has an “ai-generated” tag in its name, and images, video and audio carry a machine-readable AI record in their metadata. We do not remove model providers’ markings (e.g. C2PA, SynthID). We do not put any marks on the content itself. If you publish a realistic deepfake or an ad with an AI avatar, you must disclose that it is AI-generated content. Details on the AI transparency page.

Passwords and sessions are handled by a secure authentication provider, payments are processed by Stripe (we don't store your card data), and generated files are kept in private storage accessed via temporary signed links. Details are in the Privacy Policy.

No. Your generation history is private and visible only to you after logging in. Files are shared via temporary signed links.

In your account settings, choose “Delete account” — we delete your account, generations and files immediately and irreversibly. Before that, you can download an export of your data (also in the settings). Unused credits are lost and any active subscription is cancelled — if less than 14 days have passed since your purchase, you can withdraw from the contract first.

Every item in the gallery has a “Report” button — it works without an account too. You can also write to the contact address given in the Terms, with a link to the content and the reason. We handle reports of non-consensual intimate images and of content concerning minors within 48 hours. Details: §13 of the Terms.

Yes. In the panel (Dashboard → API keys) you generate a personal API key. With it you can use the command-line tool (CLI) and the MCP server, which connects FATTLY to assistants like Claude or Cursor. Credits come from the same account.

Go to Dashboard → API keys → “Generate key”. We show the full key only once — copy it and keep it safe. If you lose it, revoke the old one and generate a new one.

Yes. We don't store the full key in our database — only its hashed fingerprint. Treat the key like a password: don't share it publicly. You can revoke a key any time in the panel.

Check your spam folder and make sure the email address is correct. You can try resending the confirmation link from the login screen. If the problem persists — write to us.

For security there's a limit on the number of generations per minute. Wait the indicated number of seconds and try again.

Write to the contact address in the Terms, describing the problem and — if possible — attaching a screenshot. We'll try to help as soon as we can.